Sweet is committed to providing you with the best possible experience, and we're always working to keep things running smoothly on our end. We want to hear about any technical challenges you're experiencing while using Sweet.
If you come across an issue, please contact our Sweet Support team and be sure to include the following information:
- A detailed description of what you were doing when you encountered the issue
- Screenshots if possible
- Your device type (i.e., iPhone 6s)
- Your device/system version (i.e., iOS 10.3)
Follow these steps to report a bug:
1. Tap on the Sweet Pop help bubble.
2. Start a conversation by clicking on Send us a Message.
3. Select Talk to Sweet.
4. Click on Report a bug.
5. Then, follow the next prompts and provide as many details as you can.
Note: You will be offered some articles from our Knowledgebase that may help. Be sure to check them and follow the steps.