Frequently Asked Questions (FAQ)

Start here to read about some of the frequently asked questions (FAQ) related to Sweet NFT, digital collectibles, blockchain, and more.

Jonathan L avatar
Written by Jonathan L
Updated over a week ago

Digital Collectibles

What are digital collectibles?

Sweet has developed technology which can be used by artists, teams, brands, and IP holders to create unique, one-of-a-kind digital collectibles for fans and consumers. Digital collectibles as NFTs can take on any form: a piece of art, a unique pin, token card or image, an embedded video, audio or animation.

An NFT is similar to a physical collectible, but in digital format. Like a physical collectible, a digital collectible is distinguished and unique. To ensure each digital collectible’s unique authenticity, Sweet uses blockchain technology to demonstrate rights ownership and authenticity. This is similar to receiving a "certificate of authenticity" with unique physical merchandise like a signed baseball card. You can read more about NFTs in the Everything NFTs Collection in our Knowledgebase.

What makes digital collectibles different from physical collectibles?

Physical and digital collectibles have many similar traits, such as strong fan affinity and pride of ownership (otherwise known as “bragging rights” as you show off your collections). However, digital collectibles have many advantages over physical collectibles. This helps to explain the transformation of the collectible space over time and the rapid growth of digital collectibles.

The advantages that digital collectibles have over physical collectibles include:

  • Prevention of Counterfeits - A digital collectible’s authenticity is more reliable and easier to manage. It can be tied to a Non-fungible Token (NFT), which is the digital equivalent of a certificate of authenticity, and solves a lot of issues around fraud that can occur in the physical world.

  • Better Storage and Shipping - A digital collectible is easier to store and ship without wear and tear that can occur with physical collectibles.

  • Better Sharing - A digital collectible has vastly better sharing options if you want to show your collectible or collection to friends, family or the public. You can do so over text, email or a public showcase. You can also present your digital collectible online or in an offline frame that has storage and display capability.

A fan or user can have the same thrill, affinity, and enjoyment from owning a digital collectible as owning a physical one - plus all the conveniences of verifiable authenticity, shipping, storage, and sharing.

Tell me more. What are other benefits of my digital collectible NFTs?

In addition to owning your digital collectibles and displaying and sharing them as you want (enjoy the bragging rights!) there are lots of other benefits. Some brands, teams, and artists offer personalized benefits, such as VIP access to a concert or event, or access to unique content. This is often referred to as "utility". Have fun and be creative and in some cases you may be able to add on-to, customize, or enhance your digital collectible, but you should note that any such changes will be layered enhancements, and will not change the underlying NFT.

Are my NFTs unique?

Every digital collectible from Sweet or any of Sweet's partners or clients is unique, individually-numbered, and trackable on the public blockchain with records of authenticity. It might be unique with only one created, or it might be individually numbered and part of a limited series. Sweet creates each collectible series on the public blockchain, including the total number available. The public blockchain also stores a permanent record of who created it, and every owner.

How can I display my digital collectibles?

You can choose how to display your digital collectibles for your own use and enjoyment and how you want to share them for others to view and enjoy. You can share just one collectible or your full collection.

Can I sell my digital collectible?

Digital collectibles by their very nature are intended to be used, displayed, and enjoyed. You own the digital collectible and if you want to give it away, gift it, or sell it for whatever reason you can. Exchanging digital collectibles is a great way to engage with others who have the same affinity for the talents and brands that you do.

You can also gift or send your collectible to a friend, family member, or someone else and they can receive it using the Sweet mobile application, and access it in the Sweet mobile app wallet or Sweet web wallet. Our NFTs in Sweet Collection in the Knowledgebase is an easy stop for more information about buying and selling your NFTs.

What is the value of my digital collectible?

A digital collectible’s value is personal, based on your connection with the item you are collecting and how it fits with all your other collectibles both digital and physical. One person might love to have a digital collectible from a specific artist, talent, place, or team and have a real affinity, while someone else might not have the same affinity and see no reason to get it, just like with collectibles in the physical world!

You should collect or purchase a digital collectible for your own personal use and enjoyment. You should not purchase a digital collectible with the expectation of making any profit. Neither Sweet nor any of its Brands are undertaking any obligation to support or encourage any price appreciation of any digital collectible. Please know that you may not be able to find a subsequent buyer of your collectible or anyone willing to pay what you paid for it when you added it to your personal collection.

There are many factors that influence what someone will purchase your digital collectible for, and these are outside of the control of Sweet or any of Sweet’s partners or clients represented on the digital collectible. Examples of factors that influence a buyer’s decision include a potential buyer’s own personal connection or affinity with your unique digital collectible, the general interest in the talent or brand associated with the digital collectible at any given time, the general interest in collectibles overall (both physical and digital), and many other factors.

NFTs/Blockchain Technology

I’ve heard of NFTs. What are they and how are they similar to or different from Bitcoin?

A Non-fungible Token (NFT) is a type of cryptographic token which represents something unique. Non-fungible tokens are not mutually interchangeable and can’t be divided into smaller parts. NFTs can therefore be used as unique digital collectibles. Each NFT has its own unique "immutable data," such as total inventory, artwork, audio files, and other information which can never be changed. In some cases, you may be able to add to, customize, or enhance your digital collectible, but any such changes will be additional enhancements and not change the underlying NFT or digital collectible.

By contrast a Fungible Token like Bitcoin is very different, in that it is divisible into any number of smaller units and it does not matter which unit you own. Each unit is uniform and interchangeable with any other like amount of Bitcoin. This makes fungible tokens useful as a currency.

What blockchain does Sweet use?

Sweet’s platform enables brands to create NFT collectibles on multiple NFT compatible chains. We currently support the Ethereum ERC721 standard on Polygon / Matic and Ethereum Mainnet, the SLP standard for NFTs, the Tezos standard for NFTs, and will be adding additional NFT compatible blockchains as the digital collectibles marketplace evolves.

All of our NFT implementations, regardless of the underlying blockchain standard, will support the similar features and user experience, and provide the same benefits of a blockchain-based digital collectible. There are however differences in economics between standards. Some of the blockchains we support for example have a carbon footprint that is roughly 500 times smaller than Ethereum Mainnet based collectibles, offering a green option for brands that wish to publish a large number of collectibles. Read more about the various blockchains on which Sweet mints its NFTs in our Knowledgebase.

Is the Sweet Web Marketplace and Mobile App a blockchain wallet?

Yes. Among other things, the Sweet app serves as a blockchain wallet for a user to manage their digital collectibles. The sweet app and wallet are however specifically designed for digital collectibles. Sweet is not a blockchain wallet that is available for general blockchain tokens like Bitcoin and should not be confused with companies like Coinbase or wallets like that hold all types of crypto blockchain tokens like Bitcoin.

The center Wallet tab in the Sweet app and the My Collectibles view in the Web app display all of the collectibles you own. You can also view your collectibles from a public blockchain explorer website. Clicking on the Authenticity link below any owned collectible will display the public blockchain open ledger view of your collectible. In this way you can be sure you have the real thing! The Sweet app can support NFTs from multiple NFT compatible blockchains.

How are digital assets like images or videos associated with an NFT?

Among other things, both the marketplace at Sweet and the Sweet mobile app serve as a blockchain wallet for a user to manage their NFTs. The sweet app and wallet are however specifically designed for digital collectibles. Sweet is not a blockchain wallet that is available for general blockchain tokens like Bitcoin and should not be confused with companies like Coinbase or wallets like Trust Wallet that hold all types of crypto blockchain tokens like Bitcoin. The center “Wallet” tab in the Sweet app displays all of the NFTs you own. You can also access your wallet on the Sweet web marketplace. From either location, you can also view your digital collectibles from a public blockchain explorer website. Clicking on the “Authenticity” link below any owned collectible will display the public blockchain open ledger view of your collectible, so you can be sure you have the real thing! The Sweet platform supports NFTs from multiple NFT compatible blockchains.

What rights do NFT owners have for the digital collectible?

Each Digital Collectible definition has a link to terms and conditions, which determine exactly what rights you have to copy, transfer, display, or otherwise use the various media files that compose the digital collectible. Many NFT publishers don’t take this step and it is unclear what rights an NFT confers on a user if the publisher has not also committed terms and conditions to the blockchain.

Does the holder of a Digital Collectible NFT “own" the artwork or media files?

No. It is more typical for the owner of the intellectual property rights to license the use of the artwork or media files for use of the NFT owner as part of the NFT. Along with rights information, we also include a copyright notice with our NFTs, and this information along with the terms and conditions is verifiable through the blockchain record. Sweet or our Clients retain the copyright, but the NFT owner is granted certain rights per our Terms and Conditions. This is similar to purchasing a limited-edition, numbered print of a painting--the original artist retains copyright, while you enjoy the specially produced copy of the art.

Who is hosting the digital collectible NFT and what happens if Sweet is not around?

As an NFT owner from Sweet you can still get all the use and enjoyment of your NFT if Sweet is not around. We currently host the digital collectibles both on IPFS and publicly on an Amazon Web Services Content Delivery Network (CDN). However, this is not the only way they can be hosted, and the NFT definition and chain of authenticity is designed to survive Sweet. The NFT document describes all of the digital assets, and the terms of their use. The document also provides a cryptographic hash that an NFT owner can use to prove a particular set of digital assets is associated with their NFT. Because of the chain of hashes associates content with an NFT, the existence of a copy on IPFS or Sweet's CDN is not necessary. Copies of the collectibles can be made that still allow proof of ownership via the blockchain, or the owner can independently pin the content to IPFS. This allows the Digital Collectibles to survive independent of Sweet, IPFS, or our Amazon CDN. Our Terms and Conditions are designed to cover this scenario, and ensure that the person in possession of the NFT can continue to make use of it.

Using the Sweet Web Marketplace and App

How do I create a Sweet Account?

Getting started with Sweet is easy. Navigate to and click Connect or download the Sweet app from the Apple App Store or Google Play and click Get Started. Visit our Help Center for a checklist with links to step-by-step guide.

Can I create multiple accounts?

No, at present, Sweet does not support the operation of multiple accounts for a single user. Since this could be potentially used for fraudulent behavior, anyone suspected or proven to own multiple Sweet accounts is subject to account suspension or termination.

What do digital collectables look like?

Some digital collectibles are cards and coins which you might see in the physical collectibles market, but digital collectibles can go so much further and provide even richer experiences. A digital collectible can take any form and is only limited by the creativity of its creator. Unique collectables (or Non-fungible Tokens) offered by Sweet and our partners and clients can have embedded images, audio or video, 3D models and other animations. We partner with artists, consumer brands, sports teams, and others to make truly one-of-a-kind collectibles for your enjoyment.

How do I complete a collectible set?

To complete a collectible set you must collect all the cards and coins in the set. You can do that by purchasing the collectibles in the store or in online “drops”! To see which cards, coins or other collectibles are part of a set, you can visit the “Sets” tab (second from the left).

There are benefits to completing digital collectible sets, just like with physical collectibles. You can show off your set to your friends as a super-fan and Sweet along with some artists and brands offer some fun rewards to set owners. Take a deep dive in our article on Milestone and Set Bonuses to learn more about these level up achievements in collecting.

How do I access my digital collectibles and NFTs?

To access your digital collectibles collection, login to your wallet on the web at or use the Sweet mobile App and access the “Wallet” (the center tab on the bottom). From there you can view all your digital collectibles.

Can I access my digital collectibles outside of the Sweet web marketplace and Sweet App? How do I transfer NFTs outside of the Sweet App?

Yes, NFTs acquired on the Sweet platform can be transferred to external wallets. This can be done by opening the token in question, taping the three dot menu, and clicking on Send to Private Address. From here you will enter your wallet address and confirm the transfer. More information about external wallets and transfers to various wallet types can be found in the Everything NFTs Collection in the Sweet Knowledgebase.

Note: At this time Sweet does not support transfer of NFTs back in to your Sweet wallet. Many Sweet NFTs have specific utility assigned to them that may be lost if the token is transferred to an external wallet. We recommend retaining your digital collectibles in your Sweet wallet as long as possible to retain as many future use options as possible.

Can I Connect my MetaMask or Temple wallet to display other NFTs I own on the Sweet Platform?

Yes, we are very excited to have recently launched the ability for you to connect your external MetaMask and Temple wallets. This can be done from the Sweet web platform following a few short steps by either clicking on the Wallets button at the top of the page, or navigating to your wallet and clicking on the MetaMask or Temple buttons. Specific step-by-step guides can be found in the Knowledgebase here for MetaMask wallet connection and here for Temple wallet connection.

How do I collect more digital collectibles?

You can collect digital collectibles like cards, coins, or 3D objects in a many ways. Some ways include visiting a specific location, completing a collection, winning an auction, scanning a QR code associated with a promotion, or simply purchasing digital collectibles outright. For more information on collecting and selling NFTs on Sweet, visit our NFTs in Sweet Collection in the Knowledgebase.

I am trying to bid on an item in an auction but I’m unable to bid.

In order to prevent fake bids, Sweet requires users to have a verified email address and mobile number on file to place a bid. Please login to your account at and add a mobile number and email address to your profile. You will need to enter the 2-factor authorization code sent to your mobile number or email address in order to update your profile. For more assistance in verifying your account, check our guide in the Help Center.

I just won an auction, how do I make payment and receive my collectible?

Congrats for winning an auction! If you have won an auction, you will receive an email and/or text message from Sweet with instruction on how to pay for the collectible using either credit card, PayPal, or a cryptocurrency such as Ethereum or Bitcoin through Coinbase Commerce. As the winning bidder you will have 24 hours to complete payment on the contract. If you do not do so within that time, the token will be released back to the seller.

What are the Sweet rarity categories?

Collectibles may be sorted into “tiers” which can reflect their level of rarity.

  • Tier 1: Higher availability unique digital collectibles

  • Tier 2: Slightly less common unique digital collectibles

  • Tier 3: Harder to acquire one-of-a-kind digital collectibles

  • Tier 4: Rare one-of-a-kind digital collectibles

  • Tier 5: Uber rare one-of-a-kind digital collectibles

Are brands involved in the creation of their collections?

Yes, of course. Brands decide what their digital collectible will be, and each digital collectible is unique, representing the brand, team or artist.

I reserved a collectible from a brand online, but I don’t see it in my Sweet account. Why is this happening?

In some cases, you can collect a special edition digital collectible like a coin or card directly from an artist by entering your email address or phone number online. If you don’t have a Sweet account, you can register for an account using that same phone number or email and you will find your reserved collectible in your wallet. If you do have a Sweet account attached to that phone number or email, all you have to do is login to see that collectible in your wallet!

If you have a Sweet account, but used a mobile number or email not associated with your account, you can edit your mobile number or email in your profile, and the collectible will be added to your wallet within 24 hours.

Does my digital collectible give me any ownership rights in Sweet or any other entity?

No, owning a digital collectible does not give you any rights to equity or other ownership in Sweet or any Sweet-affiliated clients or partners.

Are there specific prohibited activities that may result in a user losing access to their account?

Yes, some examples of prohibited activities from our Terms of Use include:

  • Creating User Accounts by automated means or under false or fraudulent pretenses;

  • Using or attempting to use another user’s Account without authorization from such user;

  • Posing as another person or entity;

  • Accessing the Platform from a different email address if we’ve blocked any of your other email addresses from accessing the Platform, unless you have our written permission first;

  • Using, operating, or creating a computer program to simulate the human behavior of a User.

Where can I find the Terms of Use?

Terms of Use can be found on the Sweet website here:

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